Active variances

Under the variance menu, you can see two pages:

• Active variances
• Past variances

The active variance page shows a list of all variances that are currently "active". Any variance that is unresolved will be shown here. Variances that are partially resolved will also show in the active variance page.

When clicking on "resolve". You will see the variance details as shown below. Here you can

• "unblock" the responsible user
• Resolve the variance

Unblocking a user will allow them to continue operations (sells/trips/loadings). But will not remove the variance. The variance will continue to be "active", until resolved completely.

Resolving the variance requires you to define:

• resolution amount (complete or partial)
• resolution amount type (negative/positive/negative&positive)
• resolution type (this depends on the variance type - negative/positive)
• 

Resolve a variance offers the following options:

Resolution amount: Partial/Complete - resolves a variance fully or partially. When choosing partial resolution, the amounts to be resolved partially can be specified

Resolution amount type: Negative/positive/negative & positive - determines which type of variance is to be resolved. This is important since some resolution types only apply to negative variances. Some resolutions apply to a combination of positive&negative and other resolution types only apply to positive amounts

Resolution types:

for negative resolution amounts:

Reconcile against product

Reconcile against payment (of user)

Reconcile against payment (of customer)

Insurance account

Human error (miscount)

Negative hold

Negative defective return

for positive resolution amounts:

Human error (miscount)

Positive variance, origin unknown

Positive hold

Positive defective return

for a combination of negative & positive amounts:

Refill sale to a customer

When an active variance is parially resolved the resolution history is shown on the variance details