Active variances

Under the variance menu, you can see two pages:

The active variance page shows a list of all variances that are currently "active". Any variance that is unresolved will be shown here. Variances that are partially resolved will also show in the active variance page.

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When clicking on "resolve". You will see the variance details as shown below. Here you can

Unblocking a user will allow them to continue operations (sells/trips/loadings). But will not remove the variance. The variance will continue to be "active", until resolved completely.

Resolving the variance requires you to define:

Resolve a variance offers the following options:

Resolution amount: Partial/Complete - resolves a variance fully or partially. When choosing partial resolution, the amounts to be resolved partially can be specified

Resolution amount type: Negative/positive/negative & positive - determines which type of variance is to be resolved. This is important since some resolution types only apply to negative variances. Some resolutions apply to a combination of positive&negative and other resolution types only apply to positive amounts

Resolution types:

for negative resolution amounts:

Reconcile against product

Reconcile against payment (of user)

Reconcile against payment (of customer)

Insurance account

Human error (miscount)

Negative hold

Negative defective return

for positive resolution amounts:

Human error (miscount)

Positive variance, origin unknown

Positive hold

Positive defective return

for a combination of negative & positive amounts:

Refill sale to a customer


When an active variance is parially resolved the resolution history is shown on the variance details

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Revision #4
Created 29 December 2022 12:03:50 by Adolfo Cabrera
Updated 8 March 2023 13:52:39 by Sara